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Support

We're here to help

Check the FAQ First

The most common issues — like your Mac not detecting the engraver — are covered in the FAQ section, with step-by-step fixes you can try right now.

Contact Us

For bug reports, feature requests, license issues, or any questions about Lùmen, send us an email:

We typically respond within 24 hours.

Before Contacting

To help us resolve your issue faster, please include:

• Your macOS version
• Your laser engraver model
• A description of the issue or expected behavior
• Console log export (if applicable — use the save button in the app's console)

License Issues

If you're having trouble activating your license, make sure:

• You're connected to the internet
• You're copying the full license key (including dashes)
• You haven't exceeded the activation limit (3 devices)

If you need to transfer your license to a new Mac, you can deactivate it from the current device first, or contact us and we'll reset it for you. More detail in the FAQ: my license key won't activate.

Refunds

If Lùmen doesn't work as expected, you can request a refund within 14 days of purchase. Contact us or use the LemonSqueezy order page from your purchase confirmation email.

Leave a Review

Enjoying Lùmen? A public review genuinely helps other Mac makers find it — and helps us keep improving. You can leave one on Product Hunt:

Got specific feedback or a bug instead? Email us first — we'd rather fix it than have you stuck.